CRYPTO FAQ

Gain actionable crypto insights and accelerate growth with our AI-driven analytics.
Make data-driven decisions that deliver outstanding results.

Is it secure? How are my funds protected? faq-icon

Your security comes first. At Hög Fundrelix, we employ bank‑grade encryption, two‑factor authentication (2FA), and cold storage to protect digital assets. We adhere to stringent financial regulations in Sverige and undergo regular audits. Client funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all—Hög Fundrelix is designed for beginners:
  • Step-by-step guidance and 24/7 support
  • Practice with virtual funds in a risk-free demo
  • Automated tools that handle the heavy lifting for you
  • Start small—from just $5—and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1-3 business days in most regions. Cryptocurrency withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden costs—you’ll always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Hög Fundrelix is accessible in most countries worldwide (98+ and growing). Just select your country during registration to confirm availability and view local payment methods. We adhere to all applicable regulations to help keep your trading secure and compliant.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We make investing in crypto simple for beginners. Hög Fundrelix offers:
  • 1. AI-driven recommendations - Receive tailored coin suggestions aligned with your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Plus, our interactive tutorial guides your investing journey!

Where can I get support if I encounter technical issues? faq-icon

Our team provides 24/7 support via live chat and email at support@hog-fundrelix.com. Urgent inquiries receive an average response in under 15 minutes.

Is cryptocurrency legal? Do you comply with my country's financial regulations? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Hög Fundrelix operates in full compliance with applicable local laws and regulations. Here's what you should know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA and CySEC)
  • Regular audits conducted by independent firms
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country's regulations
  • KYC verification required where legally mandated
  • 3. Your Funds Are Safeguarded
  • Bank-level security (like your online banking)
  • 95% of assets are held offline (cold storage)
  • Visit our Compliance page to confirm your country’s status, or contact support for more details.

What payment methods do you accept? faq-icon

Easily add funds to your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT — 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct crypto transfers (BTC, ETH, USDT — 0% fee)
  • QR code scanning for mobile wallets
  • Deposits are processed in under 10 minutes! View all options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we assist?